Message from Healthwatch:
We’re delighted to present our strategy for 2018-21. Our strategy sets out how we will fulfil the dual role of engaging with our local population, and ensuring that those who pay for services listen, respond to their needs and design services alongside them.
We’ve thought hard about how best to achieve this and will use this strategy as a basis from which to build our more detailed business plan. Our role is to amplify the voice of local people and use it to ensure that health and social care services are designed and delivered with their needs in mind.
We hope that our strategy reflects our focus on improving local services and making sure they work for the people who use them.